Return policy

• Due to the perishable nature of our products, we do not accept returns.

• If your seafood arrives spoiled or damaged, we will reship your order or issue a full refund. You must notify us within 24 hours and provide photo evidence of the box, FedEx label, and the affected products.

• We offer optional shipping insurance. Insurance will cover the reshipment cost if:

  1. The package is delayed by one or more days

  2. The products arrive spoiled or unsafe for consumption

  3. You provide all required photos as proof

  4. Each box in your shipment is insured individually (e.g., two boxes require two units of insurance)

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Other Considerations

• We operate directly from Alaska, and extreme weather may impact transit times. FedEx or Galaska Seafoods is not responsible for delays caused by weather or force majeure.

• For special events or holiday gifts, please order early and confirm recipients will be available to receive the shipment. Unattended packages that thaw/spoil are not refundable.

• Holiday Closures: We are closed during Thanksgiving, Christmas Day, and New Year's Day.

• If Galaska Seafoods LLC makes a mistake with your order, we will credit or reship. In case of a dispute or quality issue, we may request photographs or retain the right to investigate potential fraudulent claims. Please do not discard packaging until you're satisfied.